Shipping policy

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that due to the COVID-19 situation, domestic and international deliveries may take longer than usual. We seek your understanding in this difficult time.

Local delivery

Deliveries are made from 9am-6pm on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at jacqueline@aldrichoffice.com.sg with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund half the order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at jacqueline@aldrichoffice.com.sg with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at jacqueline@aldrichoffice.com.sg.